So I just got some lunch from McDonald’s and guess what? Yip, they stuffed up my order yet again. I ordered a double cheese plain as usual, as I don’t eat the garnish on their cheese burgers. I got home and saw the ‘made specially for you’ 100% quality, 100% taste sticker with the slip attached stating w/out garnish.
As I bit into the burger I saw signs of tomato sauce and immediately knew it was not the burger that I purchase habitually at the McDonald’s stores nationwide! Being a digital whore, I went to hunt for the brand in the social media zones. To my delight they popped up on Facebook and I must say they replied in a very timely manner. Sam who I spoke to on the phone was also extremely professional! Why don’t they transfer that back end professionalism to their stores one wonders?
Sam has taken down my details and filed an official complaint. Now I wait for a case number and a senior manager to give me a call, in an attempt to rectify the situation. The truth is; a big brand like this should never make such ‘school boy’ errors! Oh and to add to the frustration, they still made my pops wait in the parking lot for the junior chicken burgers that he ordered. Why have a drive through if you still have to go park and wait for your food? Not to mention the time my brother got given 2 Big Mac vouchers, after getting told he could never have found glass in his burger…
I must say their reply on Facebook was extremely quick though. I also just got smsed my case number. Who knew we needed a case number to lay a complaint about fast food? It also seems some of my Twitter followers have had the same/similar/worse problems!
Burger King get here already!!! South Africa needs you to kick McDonald’s arse into gear!
Haha I like the cut of your jibe, I’m also a cheese plain girl and they always used to mess it up but they’ve been good with it lately..I do hate it when they ask me to park around the corner though. Mmmm Burger King yes please!
Double cheese plain for the win, converted many a friend! But I also cannot wait for Burger King to enter the market. Competition is always healthy, well more healthy than McDonald’s anyway :p
Just checking. Burger King was on the market exactly 14years ago. It didn’t do well here. Think that be wise for them to re-enter after macD has dominated the industry?
Yeah, never knew they were here all those yrs ago, shot for that. McDonald’s fails massively in the service department and if Burger King can crack that properly I rate they will take a decent amount of market share from the giants! I know I would convert, along with a shit load of my mates who are fed up with the shit service at McDs!
Yep last week I ordered a Big Mac from there and got 3 pieces of bread roll + 2 cardboard-like meat patties.
No sauce
No lettuce
No pickles
Nothing.
Just plain awful. But they did apologise and gave me a free voucher for a Medium meal (although I am a little scared to redeem it. Anyone ordered the sneeze-BigMac?)
I am pretty sure a few have ordered the saat sauce Big Mac without even knowing it 😉
All Hail the KING! BEGGA KING!
HAHA awe Lukey! Got a brand keen for a skimming comp in Summer lemme know if the boys are keen and where and how we would go about it?
i wish we cud get a burger king here i need that double wopper