McFail Green Point Stuffed Up My Order…Again!

Yet another McFail. I just got some lunch from McDonald's and guess what? Yip, they stuffed up my order yet again. I ordered a double cheese plain as usual, as I don't eat the garnish on their cheese burgers...

So I just got some lunch from McDonald’s and guess what? Yip, they stuffed up my order yet again. I ordered a double cheese plain as usual, as I don’t eat the garnish on their cheese burgers. I got home and saw the ‘made specially for you’ 100% quality, 100% taste sticker with the slip attached stating w/out garnish.

As I bit into the burger I saw signs of tomato sauce and immediately knew it was not the burger that I purchase habitually at the McDonald’s stores nationwide! Being a digital whore, I went to hunt for the brand in the social media zones. To my delight they popped up on Facebook and I must say they replied in a very timely manner. Sam who I spoke to on the phone was also extremely professional! Why don’t they transfer that back end professionalism to their stores one wonders?

Sam has taken down my details and filed an official complaint. Now I wait for a case number and a senior manager to give me a call, in an attempt to rectify the situation. The truth is; a big brand like this should never make such ‘school boy’ errors! Oh and to add to the frustration, they still made my pops wait in the parking lot for the junior chicken burgers that he ordered. Why have a drive through if you still have to go park and wait for your food? Not to mention the time my brother got given 2 Big Mac vouchers, after getting told he could never have found glass in his burger…

Definitely not loving the service today at Green Point McDonald's...

I must say their reply on Facebook was extremely quick though. I also just got smsed my case number. Who knew we needed a case number to lay a complaint about fast food? It also seems some of my Twitter followers have had the same/similar/worse problems!

Burger King get here already!!! South Africa needs you to kick McDonald’s arse into gear!

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9 Responses to “McFail Green Point Stuffed Up My Order…Again!” Subscribe

  1. Sheri Lee July 21, 2011 at 3:40 pm #

    Haha I like the cut of your jibe, I’m also a cheese plain girl and they always used to mess it up but they’ve been good with it lately..I do hate it when they ask me to park around the corner though. Mmmm Burger King yes please!

    • Mr. Cape Town July 21, 2011 at 4:06 pm #

      Double cheese plain for the win, converted many a friend! But I also cannot wait for Burger King to enter the market. Competition is always healthy, well more healthy than McDonald’s anyway :p

      • Micah September 1, 2011 at 1:31 am #

        Just checking. Burger King was on the market exactly 14years ago. It didn’t do well here. Think that be wise for them to re-enter after macD has dominated the industry?

        • Mr. Cape Town September 2, 2011 at 12:46 pm #

          Yeah, never knew they were here all those yrs ago, shot for that. McDonald’s fails massively in the service department and if Burger King can crack that properly I rate they will take a decent amount of market share from the giants! I know I would convert, along with a shit load of my mates who are fed up with the shit service at McDs!

  2. Awielicious July 21, 2011 at 3:45 pm #

    Yep last week I ordered a Big Mac from there and got 3 pieces of bread roll + 2 cardboard-like meat patties.

    No sauce
    No lettuce
    No pickles
    Nothing.

    Just plain awful. But they did apologise and gave me a free voucher for a Medium meal (although I am a little scared to redeem it. Anyone ordered the sneeze-BigMac?)

    • Mr. Cape Town July 21, 2011 at 3:56 pm #

      I am pretty sure a few have ordered the saat sauce Big Mac without even knowing it ;)

  3. Look July 21, 2011 at 4:01 pm #

    All Hail the KING! BEGGA KING!

    • Mr. Cape Town July 21, 2011 at 4:24 pm #

      HAHA awe Lukey! Got a brand keen for a skimming comp in Summer lemme know if the boys are keen and where and how we would go about it?

  4. Martin(callme) August 3, 2011 at 12:14 pm #

    i wish we cud get a burger king here i need that double wopper

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