Butlers One Piece Pizza – Am I Supposed To Eat This Thing In One Bite?

I must be honest; Butlers is by far my favourite pizza brand in Cape Town. No contest! This time around I am not raving about the brand though...A bit diassapointing from a brand that I have learnt to love growing up!

I must be honest; Butler’s is by far my favourite pizza brand in Cape Town. No contest! We have been ordering from the company for over 10 years now, and, I am pretty sure have tallied up quite a large number of ‘missions’ (As the Butler’s brand like to call a visit or delivery). This time around I am not raving about the brand though. I have tried the customer care line (which no one answered) and am quite pissed at the fact that I just opened my pizza, only to find that the damn thing has not been cut!

This time they did not deliver on the "Butler's 100% Perfect Pizza Promise."

To cut a long story short I am a life long client, who never ever wants to open his pizza box to find a pizza that you guys expect me to eat in one bite 🙁 It says on the box, and I quote: “So if you find your pizza, or our service, anything less than 100% perfect, let us know straight away. We’ll go that extra mile to put it right. 100% right.” Firstly I tried to let you know straight away on the customer care line provided, yet no one answered… Therefore you not only broke that promise, but also the one stating that you would “put it right. 100% right” because I have just cut my pizza with a ruler in the office…

This is what you are meant to do to a pizza once it comes out the oven... Slice it!

Hopefully I get a response from someone at the company tomorrow, after leaving a voice message on the “customer care line”, and, sending an email to the customer care centre!I don’t think it really is a customer care line though, because there was no one on the other end. This only makes me wonder what the Hell the point of a customer care line is?

Tonight Butler's Failed - #BrandFail

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12 Responses to “Butlers One Piece Pizza – Am I Supposed To Eat This Thing In One Bite?” Subscribe

  1. Justin April 19, 2011 at 12:06 am #

    Classic! haha
    It’s happened to me a few times – recently I’ve found their pizza’s very dry…

  2. mark April 19, 2011 at 1:22 am #

    Did it come with carrots as well?!

    • Mr. Cape Town April 19, 2011 at 10:55 am #

      HAHA nope, why does it look likeit, or are you just being sarcastic?

  3. Anon April 19, 2011 at 9:32 am #

    WHat type is that – I thought you always ordered a Caribbean?

  4. cape town April 19, 2011 at 2:06 pm #

    why dont you ask them to design a Mr Cape Town pizza for you? certain people deserve to be blackmailed… 😉 j

    • Mr. Cape Town April 19, 2011 at 2:13 pm #

      HAHA We have had that discussion before actually…

  5. Aviv April 26, 2011 at 12:55 am #

    Awe, you’re gonna end up with a life’s supply of Butler’s. To show their sincere apologies.

    • Mr. Cape Town April 28, 2011 at 3:46 pm #

      haha, the wonderful lady got back to me and gave me 3 free pizzas. Thanks for that sweety, they went down great 🙂

      • Meghan May 13, 2011 at 9:27 am #

        I once bought a milo bar, it did not taste like a milo bar instead just an ordinary nestle bar. I complained and received a R50 nestle voucher . . . . It pays to complain about unsatisfactory service! But I do love Butlers, didn’t know they extended beyond the boerewors curtain. Assumed it was a Durbanville thing.

        • Mr. Cape Town May 13, 2011 at 3:33 pm #

          What the complaints or the actual outlets? haha

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